Postage Charges and Returns

Shipping & Delivery
UK postage is charged at a flat rate of £3.50 per order however in the case of small orders than meet Royal Mail's large letter criteria when packed the postage will be reduced to £1.50 and the excess refunded.
Click here to see Royal Mail's explanation of large letter size and weight (external link).

Orders are despatched by Royal Mail 24 post.

I am happy to post to destinations outside the UK - but need to calculate the postal charge manually. Overseas customers can either select PayPal as the payment method, pay for the goods and I will invoice you for the postage or select Cheque and I will send you a PayPal invoice for the goods and postage.

If you live in the Shrewsbury or Telford area then you are welcome to call in and collect your order, examine something that you are interested in, browse or just chat - click here for directions and opening hours.

Warning - use the directions above rather than SatNav.

Privacy & Security
We do not share or sell our data and use it only for running our business. Please see our privacy policy for full details.
Returns & Replacements
All UK retail sales are covered by the Consumer Protection (Distance Selling) Regulations 2000. Click here for more information (external link).

If you are not happy with any items you purchase from me please return them within 14 days. I will be happy to refund or exchange them provided they are returned complete and in the original packaging.

For all returns except where the item is faulty you will be required to arrange and pay for the return of the item to me at:

Modelscape
8b-8c Rodenhust Business Park
Rodington
Shrewsbury
SY4 4QU

When returning items please please obtain proof of posting. I cannot be held responsible for items lost in transit.

Ordering
The shopping system will not normally allow you to order items that are out of stock, or more items than I currently have in stock. Occasionally the stock figure on the web site is incorrect.

UK Customers: If I cannot supply your order in full I will despatch the available items and the balance will follow once it is available. There is no extra postage charge for the second despatch.

Overseas customers: Normally I will wait until all items are available for a single despatch.